Frequently Asked Questions

FAQs

 

  • All orders purchased through thebestbrands.co.uk are shipped via DPD Next Day, or Royal Mail Tracked 24, depending on the value and location of the delivery address. We offer free next day delivery, site-wide.

  • We offer FREE next day delivery if your order is placed before 4pm. Monday - Friday. These are working days, so for example, If you order prior to the 4pm cut off on Friday, the order will be guarenteed for delivery on the Monday. However, it is highly likely that you could still receive the item on the Saturday.

  • To track your order is very simple, simply click onto your account and then select the order. There will be a tracking number attached to the order, which you can then enter into the Royal Mail or DPD tracking sites.

  • Placing an order through thebestbrands.co.uk is very straightforward. Simply click "add to cart", then navigate to the checkout page by clicking the basket icon located on the upper right section of the website. At this point you will need to type in your billing/shipping address. Once this has been entered, simply choose the payment method, enter your credentials and click "submit order".

  • Any queries whether that be product information, warranty issues, stock availability or to track an order, simply click the contact us link at the foot of our website. Here you can see all of our contact methods. We also have the Live Chat feature situated to the bottom left of your screen.

  • You do not need to create an account to place an order. However, it is recommended to do so as checking out as a guest gives you limited information should you wish to chase up your order, download order information etc...